Support & Documentation

Create and send professional email campaigns with drag-and-drop templates, scheduling, and analytics.

• •Create a new campaign from Dashboard → Campaigns → New Campaign.
• •Choose from pre-built templates or design your own.
• •Import contacts from CSV, Shopify, or enter manually.
• •Schedule sends or send immediately.
• •Track opens, clicks, and engagement in real-time.

Send text message campaigns with opt-in/opt-out management and TCPA compliance.

• •Configure your Twilio number in Settings → Integrations → Twilio.
• •Create SMS campaigns from Dashboard → SMS → New Campaign.
• •Contacts can opt out by replying STOP at any time.
• •Message delivery status is tracked automatically.
• •Rate limiting protects against over-sending.

Automated phone system with call routing, recording, and analytics powered by AWS Connect.

• •Set up your IVR flow in Dashboard → Call Center.
• •Configure greeting messages, menu options, and routing.
• •View call logs, recordings, and analytics.
• •Route calls to different queues based on input.
• •Integrates with AWS Connect for enterprise-grade reliability.

AI-powered chatbot for your website that handles customer inquiries 24/7.

• •Enable the chatbot from Dashboard → Chatbot → Settings.
• •Customize appearance, greeting, and behavior.
• •Train with your business FAQ and knowledge base.
• •Embed on your website with a simple script tag.
• •Review conversation logs and improve responses over time.

Manage Facebook and Instagram posts, scheduling, and engagement from one dashboard.

• •Connect your Facebook page in Settings → Integrations → Facebook.
• •Create and schedule posts from Dashboard → Social Media.
• •View engagement metrics and audience insights.
• •Respond to comments and messages.
• •Cross-post to multiple platforms simultaneously.

Customer loyalty program with points, tiers, and automated reward notifications.

• •Set up your loyalty program in Dashboard → Loyalty.
• •Configure point values, tiers, and redemption rules.
• •Customers earn points on purchases automatically (via Shopify sync).
• •Send SMS/email notifications for reward milestones.
• •View customer loyalty dashboards and analytics.

Sync your Shopify store customers, orders, and products automatically.

• •Install CallMaker24 from the Shopify App Store or connect manually.
• •Grant required permissions during installation.
• •Customer and order data syncs automatically.
• •Use Shopify data to power targeted campaigns.
• •Billing is handled through Shopify for App Store installs.

Manage customer relationships, segments, and communication history.

• •Import contacts via CSV upload or Shopify sync.
• •Create segments based on purchase history, engagement, or custom fields.
• •View full communication history per contact.
• •Add notes, tags, and custom attributes.
• •Export contacts at any time.