Privacy Policy

CallMaker24 (“we,” “us,” or “our”), operated by Mtsryde Holdings LLC, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform at callmaker24.com (the “Service”), including our web application, APIs, integrations, and any related services.

By accessing or using the Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please do not use the Service.

1. Information We Collect

1.1 Information You Provide

• Account Information: Name, email address, phone number, company name, and password when you register.
• Billing Information: Payment card details processed securely through Stripe or Shopify Billing. We do not store full card numbers.
• Business Data: Customer contact lists, campaign content, templates, and communications you create within the platform.
• Support Requests: Information you provide when contacting our support team.
• Shopify Store Data: If you connect a Shopify store, we access customer data, order history, and product information as authorized by your Shopify permissions.

1.2 Information Collected Automatically

• Usage Data: Pages visited, features used, clicks, session duration, and interaction patterns.
• Device Information: Browser type, operating system, device identifiers, and screen resolution.
• Log Data: IP address, access times, referring URLs, and error logs.
• Cookies & Tracking: We use cookies, local storage, and similar technologies to maintain sessions and improve the user experience (see Section 8).

1.3 Information from Third Parties

• OAuth Providers: If you sign in via Google or Facebook, we receive your name, email, and profile picture from those services.
• Shopify: Customer records, orders, and product data from your connected Shopify store.
• Twilio: Call and SMS delivery status, duration, and metadata.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service, including email campaigns, SMS messaging, IVR call center, AI chatbot, social media management, and loyalty programs.
• Process subscriptions and billing through Stripe or Shopify Billing API.
• Send transactional communications (account verification, password resets, billing receipts).
• Send marketing communications where you have opted in (see Section 3).
• Provide customer support and respond to inquiries.
• Detect, prevent, and address fraud, abuse, and security issues.
• Analyze usage trends to improve our platform and develop new features.
• Comply with legal obligations and enforce our Terms of Service.

3. SMS & Marketing Communications

By using CallMaker24, you may consent to receive:

• Marketing text messages and SMS communications from CallMaker24.
• Service updates and operational notifications.
• Promotional offers and campaign-related messages.

4. Information Sharing & Disclosure

We do not sell your personal information. We may share data in the following circumstances:

4.1 Service Providers

We share data with trusted third-party service providers who help us operate the platform:

• Stripe — Payment processing and subscription billing.
• Shopify — E-commerce integration and billing for Shopify App Store merchants.
• Twilio — SMS messaging, voice calls, and IVR services.
• OpenAI — AI chatbot and content generation features.
• Mailgun / SendGrid — Email delivery services.
• Vercel — Application hosting and CDN.
• Sentry — Error monitoring and performance tracking.
• Amazon Web Services (AWS) — Cloud infrastructure and AWS Connect call center.

4.2 Legal Requirements

We may disclose information if required by law, regulation, legal process, or governmental request.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4.4 With Your Consent

We may share your information for other purposes with your explicit consent.

5. Data Security

We implement industry-standard security measures to protect your information:

• All data transmitted via HTTPS/TLS encryption.
• Passwords hashed with bcrypt (never stored in plaintext).
• Multi-factor authentication (MFA) available for all accounts.
• Database encryption at rest and role-based access controls.
• API keys and credentials stored in encrypted environment variables.
• Rate limiting to prevent brute-force and abuse attacks.
• Regular security audits and vulnerability assessments.
• Webhook signature verification for all third-party integrations.

While we strive to protect your data, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. Specifically:

• Account Data: Retained while your account is active. Deleted within 30 days of account deletion request.
• Campaign Data: Retained for 12 months after last activity for analytics purposes, then archived or deleted.
• Billing Records: Retained for 7 years as required by tax and financial regulations.
• Server Logs: Retained for 90 days for security and debugging purposes.
• Shopify Data: Deleted within 48 hours of app uninstallation or disconnection of your Shopify store.

7. Your Rights & Choices

7.1 Access & Portability

You can access and download your personal data from your account settings, or by contacting us at privacy@callmaker24.com.

7.2 Correction

You may update your personal information at any time through your account dashboard.

7.3 Deletion

You may request deletion of your account and personal data by:

• Using the “Delete Account” option in Settings.
• Emailing privacy@callmaker24.com.
• Calling 612-540-8684.

We will process deletion requests within 30 days. Some data may be retained as required by law.

7.4 Opt-Out of Marketing

• SMS: Reply STOP to any SMS message.
• Email: Click the “Unsubscribe” link in any marketing email.
• Push Notifications: Disable in your browser or device settings.

7.5 Do Not Track

We currently do not respond to “Do Not Track” browser signals. We honor opt-out requests made through the mechanisms described above.

8. Cookies & Tracking Technologies

We use the following types of cookies:

You can manage cookie preferences through your browser settings. Disabling essential cookies may prevent certain features from working correctly.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the United States, where our servers and service providers are located. We ensure appropriate safeguards are in place, including standard contractual clauses and compliance with applicable data protection laws.

10. European Economic Area (GDPR)

If you are located in the European Economic Area, you have additional rights under the General Data Protection Regulation:

• Legal Basis: We process your data based on consent, contract performance, legitimate interests, or legal obligations.
• Right to Object: You may object to processing based on legitimate interests.
• Right to Restrict: You may request restriction of processing in certain circumstances.
• Data Portability: You may request your data in a structured, machine-readable format.
• Right to Lodge a Complaint: You may file a complaint with your local data protection authority.

To exercise these rights, contact us at privacy@callmaker24.com.

11. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

• Right to Know: You may request disclosure of the categories and specific pieces of personal information we have collected.
• Right to Delete: You may request deletion of your personal information.
• Right to Opt-Out of Sale: We do not sell personal information. No opt-out is necessary.
• Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

To submit a verifiable consumer request, email privacy@callmaker24.com or call 612-540-8684.

12. Shopify App Users

If you install CallMaker24 through the Shopify App Store:

• We access your Shopify store data (customers, orders, products) only with the permissions you grant during installation.
• Billing is handled through Shopify's Billing API. We do not collect credit card information for Shopify merchants.
• When you uninstall the app, we delete your Shopify store data within 48 hours.
• We comply with the Shopify App Store requirements and Shopify API Terms.
• Your data processing is also subject to the Shopify Privacy Policy.

13. Children's Privacy

The Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we discover that we have collected information from a child under 18, we will promptly delete it. If you believe a child has provided us with personal information, please contact us at privacy@callmaker24.com.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the “Last Updated” date. We may also notify you via email or in-app notification for significant changes. Your continued use of the Service after changes constitutes acceptance of the updated policy.

15. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or your personal data: